Comments on: My Letter to Costco CEO Jim Sinegal

By: dale

dale — Tue, 06 Jul 2010 18:22:57 +0000

My observations of Costco, as a customer for many years, have mostly been positive. That changed recently when I was attacked in the store by a disturbed customer. Managements response was completely unacceptable; they refused to document the crime, refused to take the names of witnesses, and have failed to follow up with me. The sheriff here had never experienced a situation where any retail store management had passively thwarted the investigation of a crime before. I observe that Mr Fords comments were appropriate and polite; Mr Allen injects an op-ed alleging third party defense for a situation he has no involvement in. Impolite, ill-advised, and curious. Sometimes people with low self esteem act out in peculiar ways.

By: Steve "Classy Guy" Allen

Steve "Classy Guy" Allen — Tue, 04 May 2010 18:47:04 +0000

First off Andy, what a stellar display of class I must say with that “dickhead” comment of yours. You write this blog welcoming “Comments, Quips & Protestations”, then when someone expresses their distaste in your blog you resort to a trashly response like that? Its amazing that that was the only response you could come up with, maybe you should have given it some time and formulated a response so your didnt further diminish what little credibility you had from your fellow Costco members.
As for Mark, good job on getting your refund and going to Walmart and contributing to the problem in Corporate America today. Also to clear up whether I am some Corporate Exec for Costco, just because someone objects to some amateur complaint from an individual that is completely out of line; DOES NOT mean that I have any further vesting in the company other than that fact that I am an extremely loyal custome and have been for many years.

By: Mark

Mark — Fri, 30 Apr 2010 22:01:01 +0000

Steve sounds like one of those Costco execs who has a bonus payout tied to online reputation management. Since I found this site after my own negative experience with the company, I must also be one of those so-called “bottom feeders”. I can proudly accept that label after abandoning my purchase and walking across the street to get the exact same thing for less money at Sam’s Club. Companies who don’t view complaints as opportunities can assign negative labels to customers all the way into bankruptcy for all I care.

By: Evan

Evan — Thu, 29 Apr 2010 23:03:32 +0000

A quote from “Idiocracy” —
Frito: Yah I know this place pretty good, I went to law school here.
Pvt. Joe Bowers: In Costco?
Frito: Yah I couldn’t believe it myself, luckily my dad was an alumnus and pulled some strings.

By: Andy Ford

Andy Ford — Thu, 29 Apr 2010 21:51:17 +0000

Wow. Steve gets the dickhead award. The “classy individuals” bit is hilarious.

By: Steve Allen

Steve Allen — Thu, 29 Apr 2010 20:52:05 +0000

This is truely amazing that an individual like yourself trys to sound so hesitant to leave a complaint to Costco, like as if at any point in your life you were ever a loyal customer. People like you, your bad bookkeeping and finger pointing at other people in a feeble attempt to cover up your own stupidity and ignorance are the reason why there is the competitor “Sams Club”. If your so dissatisfied then request your membership refund and go to Walmart or Sams then, they wont hesitate bottom line. Then you start a frezie of all of these bottom feeders that run into the same unheard of situation and turn to blaming Costco for your own ignorance. Costco has a reputation of attracting classy individuals which clearly you are not. You truely disgust those that are proud to shop at Costco by taking this frivilous stab at the companies reputation for customer service, truely sick.

By: Matt

Matt — Thu, 11 Mar 2010 02:12:29 +0000

I know some websites can be difficult to use sometimes. But all in all I would say that Costco is one of the few outstanding companies. I have shopped there for several years now and always appreciate the great selection of electronics, clothes, produce and many other items. They have always tried to help whenever there was a problem. They try to make it as convenient as possible and reduce waste by not having an expiration date on the members cards. You don’t have to get a new one unless you want to. One of the few companies trying to lessen their impact on the environment. I do find it odd that people would cancel their membership over something so small. Anyone call a costco store and get an answer in less than 30 seconds during business hours. The store nearest you will gladly tell you when it expires. If you ever go into the store and your membership has expired they will ask you at the register if you would like to renew and its done right there. No waiting in another line or waiting for the new card to come in the mail. Our family has truly been blessed by Costco, I hope yours is too.

By: Sara

Sara — Sun, 24 Jan 2010 03:52:12 +0000

Happening to me right now! The call center is closed though right now. So stupid.

By: Chris

Chris — Wed, 23 Dec 2009 06:49:23 +0000

I was gonna comment: “They sound like a bunch of pooh-butt freaks” but I decided not to. Tell them to give you the job as cosco.com’s website manager- or you’re gonna build a site called “CoscoDotComSucks.com”

By: Rene

Rene — Tue, 24 Nov 2009 02:58:57 +0000

Thanks for this Andy. I ran into the same frustration tonight and ran into your post after a frsutrating search of the Costco site then eventually a Google search for answers.

Because of your post and the obvious disregard for something so obviously needed, I am cancelling my membership and asking my family to do the same.

It always amazes me how some companies never seem to understand customer service or even attempt to care.

Thanks again Andy.